We leveled up this year’s survey, so you can level up your communications! Diving into the topics our clients care about most, drilling into more vertical-specific questions and expanding to reveal a Gen Z perspective.

Discover what 3,000 consumers across North America want from their interactions and communications with the brands and businesses that matter most to them.

• The rapid evolution in communication preferences and expectations – and what’s changing next
• Historical trends based on our previous surveys and vertical-specific insights 
• Opportunities to invest in solutions that create more impactful experiences based on customer behaviors and lifestyles
• Best practices to get customers to go digital, stay engaged and prioritize the digital capabilities they now expect – and demand!

Speakers

Matt Swain, Managing Director and Practice Lead at Broadridge

Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications