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About Broadridge

Digitally Transform Your Member and Patient Communications

Video Transcript

Healthcare payers and providers are struggling with the print-to-digital transition. Getting members and patients to go digital – and stay engaged – requires a better experience.

Broadridge makes next-gen technology accessible so healthcare organizations can optimize print, satisfy compliance and accelerate digital adoption.

The Broadridge Communications Cloud is an end-to-end omni-channel communications and customer engagement platform that makes it easy to design, deliver, manage and measure essential communications.

Unify disparate legacy platforms and fragmented processes with one communications center of excellence to deliver dynamic, personalized experiences across more than a dozen digital channels and print.

As a modular, integrated solution with self-service options, simply plug into next-gen communications capabilities to support the wellness journey – from enrollment materials and ID cards to EOBs and premium invoices.

Building on our vast expertise, we anticipate what’s next and constantly invest, so you can accelerate your print-to-digital transformation roadmap and keep members and patients engaged.

The Broadridge Communications Cloud brings a constant flow of emerging technology, advancing every healthcare organization with the latest digital experiences.

Broadridge. Ready for Next.

From delivering annual enrollment period materials, ID cards, notifications, EOBs, ANOCs, EOCs, SBCs, and premium invoices, the Broadridge Communications CloudSM makes it easy for healthcare payers and providers to create, deliver and manage omni-channel communications. Our end-to-end communications platform can help you simplify content creation and management, enhance digital adoption and optimize print—all while strengthening compliance, data security and the member and patient experience.

  • Digital communications
  • Print and postal optimization solutions
  • Identity and preference management
  • Omni-channel composition
  • Engagement tools

Client Spotlights

Find out how our healthcare clients have implemented our solutions to best meet their member and patient needs.

Health insurance company saves more than $1M annually by implementing centralized content solution.

CHALLENGE

Field agents needed centralized, easy access to sales and marketing materials to support revenue goals while meeting their high standards for compliance, transparency and control.

SOLUTION

Broadridge Communications CloudSM – centralized content solution, data services, and omni-channel delivery and archival solutions

RESULTS

More than $1 million a year savings: “We are able to support the customer lifecycle—from onboarding to servicing—as a result of Broadridge’s solutions. Our agents are more informed and productive, and our marketing team is able to focus on revenue-generating initiatives.” – Vice President of Marketing

Healthcare company creates and delivers consistent messaging across more than 100 million communications.

CHALLENGE

Inconsistent messaging across autonomous business units; inefficiencies with managing communications annually with in-house operations and five outsourcing providers; desired to create a shared services organization to manage their communications strategy and reduce overall spend across the enterprise.

SOLUTION

Redesigned and simplified patient statements and claims documents, utilizing full-color printing and our white paper solution; created targeted messaging in multiple languages and graphics with collaborative tools; and leveraged innovative postal optimization solutions.

RESULTS

Cost savings and operational efficiencies; control over content and production by utilizing self-service tools; and consolidation of claim documents.

Healthcare insurer boosts agents’ book of business.

CHALLENGE

Increase member enrollment and build brand awareness

SOLUTION

Broadridge Communications CloudSM – distributed marketing solution

RESULTS

Received more than 3,500 calls from prospects seeking additional enrollment information in an expedited timeframe; other clients have achieved success rates as high as 4% for similar lead generation efforts.

Let’s talk about what’s next for you

Our representatives and specialists are ready with the solutions you need to advance your business.

Want to speak with a sales representative?

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+1 800 353 0103North America
+442075513000EMEA
+65 6438 1144APAC

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Want to speak with a sales representative?

Table Heading
+1 800 353 0103North America
+442075513000EMEA
+65 6438 1144APAC