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About Broadridge

2022 CX and Communications Trends

Fourth annual survey reveals consumer communication preferences.

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We leveled up this year’s survey, so you can level up your communications! Diving into the topics our clients care about most, drilling into more vertical-specific questions and expanding to reveal a Gen Z perspective.

Discover what 3,000 consumers across North America want from their interactions and communications with the brands and businesses that matter most to them.

  • The rapid evolution in communication preferences and expectations – and what’s changing next
  • Historical trends based on our previous surveys and vertical-specific insights 
  • Opportunities to invest in solutions that create more impactful experiences based on customer behaviors and lifestyles
  • Best practices to get customers to go digital, stay engaged and prioritize the digital capabilities they now expect – and demand!

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Speakers

matt swain

Matt Swain, Managing Director and Practice Lead at Broadridge

debbie miglaw

Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications

Let’s talk about what’s next for you

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+1 800 353 0103North America
+442075513000EMEA
+65 6438 1144APAC

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Want to speak with a sales representative?

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+1 800 353 0103North America
+442075513000EMEA
+65 6438 1144APAC