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About Broadridge

2024 CX & Communications Consumer Insights

Sixth annual survey reveals what consumers expect from their communication experiences.

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Discover what 4,000 consumers across the United States and Canada shared about their expectations and the industries they think are leading and lagging.

Now in our sixth year of this study, we have gathered invaluable insight during a key period of digital transformation in customer communications. Watch our on-demand webinar and access the report to learn:

  • The latest data and trends in digital adoption, digital experiences, data security and more
  • The role consumers want Generative AI to play in their experiences
  • Changes you can make to your CX and communications strategy to meet consumer demand

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+1 800 353 0103North America
+442075513000EMEA
+65 6438 1144APAC

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Want to speak with a sales representative?

Table Heading
+1 800 353 0103North America
+442075513000EMEA
+65 6438 1144APAC