Welcome to the Strategic Sourcing Group (SSG)
At Broadridge, the Strategic Sourcing Group (SSG) supports the organization’s global purchasing needs. SSG is dedicated to managing the entire supplier lifecycle—from negotiation and contracting to third-party risk management and payment processing —ensuring seamless collaboration, value delivery, and operational excellence across our global operations.
We work with a broad network of suppliers, including small and diverse businesses, to secure the highest-quality goods and services at competitive pricing, fueling our ability to deliver innovative solutions and achieve success in numerous major cities worldwide.
Our Commitment to Innovation and Excellence
SSG strives to create a streamlined, efficient, and collaborative experience for suppliers, supporting the highest standards of quality, compliance, and transparency. By continuously enhancing every step of the supplier journey, we empower partnerships built on mutual success and shared goals.
This commitment drives us to equip suppliers with the tools, support, and opportunities needed to deliver exceptional value and innovation that contribute to our organization’s continued success.
We are implementing Zycus, a best-in-class Source-to-Pay (S2P) platform. This system empowers suppliers to manage procurement activities seamlessly, including:
- Sourcing
- Contract lifecycle management
- Invoice submission
- Payment tracking
Currently, Zycus S2P is applicable only in North America.
Prospective Suppliers
At Broadridge, we seek to collaborate with innovative and dependable partners who can support us in delivering exceptional value to our clients and stakeholders. If you have received an email from Broadridge inviting you to become an approved supplier, then please register utilizing the Zycus Supplier Network (ZSN) link that’s indicated in that email invitation.
Existing Suppliers: Enhancing Your Partnership
Continuing Our Collaboration
As an existing supplier, we value the role you play in delivering quality goods and services that drive our success. To optimize our partnership, we encourage you to fully leverage the Zycus Supplier Network (ZSN) for ongoing procurement activities.
Key Features for Existing Suppliers:
- Invoice and Payment Management
Submit invoices and track payment statuses with ease.
- Contract and Sourcing Updates
Stay informed about contract renewals and participate in sourcing events directly through the ZSN portal.
- Profile and Contact Management
Keep your company’s information up-to-date, including primary contacts, banking, and tax details.
- Support and Resources
Access the ZSN help features, including instructional videos, the Merlin Supplier Help Bot, and direct support from our team at SupplierPortalSupport@broadridge.com.
For further support, visit our Help Center or contact us at SupplierPortalSupport@broadridge.com.
Frequently Asked Questions
PROSPECTIVE SUPPLIERS
Q: How will I know if my company is asked to register on the Zycus Supplier Network (ZSN)?
A: All selected and eligible suppliers will be invited by Broadridge via email to register on the ZSN platform. This email will guide suppliers on how to complete the registration process and will include a link to access the ZSN portal. If further assistance is required, then please email SupplierPortalSupport@broadridge.com.
Q: My company would like to be considered as a new supplier. What is the process for me to register for ZSN?
A: At this time, companies must first be invited by Broadridge via email to register for ZSN, and no unsolicited supplier requests for registration will be accepted. We feel it important to first provide opportunities to our current already-approved suppliers before reaching out to new ones.
Q: I am already registered as a supplier in ZSN for another client. Do I need to respond to the ZSN supplier registration email for Broadridge?
A: Yes. If your email address is already registered with ZSN for another client, please use the Zycus registration invitation email that you receive, log in with your existing credentials, and then link to Broadridge.
Q: Can I forward the ZSN supplier registration email for Broadridge to someone else in my company to enable them to register?
A: Yes, the primary ZSN user can forward the supplier registration link email to an additional person in your company to register themselves on the system. However, when the additional user registers, a one-time password (OTP) will be sent to the primary user’s email address. This OTP will need to be forwarded by the primary user to that additional user, which will then allow the additional user to complete their supplier registration process.
Q: Can I forward the ZSN supplier registration email for Broadridge to someone else in my company so that they can complete the banking and tax information on ZSN?
A: No, the link you receive for banking and tax information is tied to that individual’s contact information only. Other members of your organization can be assigned as contacts and given roles within ZSN to perform specific duties and functions related to banking and tax. You can register and add these contacts yourself, or contact SupplierPortalSupport@broadridge.com in order to resend the registration link to another contact within your organization with the authority to update banking and tax information.
Q: How do I know what information is required in editable fields in our ZSN account?
A: Editable fields within ZSN have embedded help text, which explains the information that’s required.
Q: We haven't done business with Broadridge in several years. Do we still need to register?
A: Yes, please register in order to maintain current company information and contacts, and also to be considered for future sourcing events. Broadridge is utilizing ZSN to maintain all supplier records moving forward.
Q: Our company does not allow third-party tools such as ZSN for invoicing. Do I still need to register as a user?
A: Yes, please register as Broadridge is utilizing ZSN to maintain all supplier records moving forward. It is acceptable for you to continue submitting invoices through the existing email channels. However, it is extremely important for your company to indicate on your invoice either the Purchase Order number (if a PO is provided), or the name of the specific Broadridge contact who engaged your company.
Q: Is there a cost to suppliers for utilizing ZSN?
A: No, there is no cost to suppliers for utilizing ZSN.
REGISTERED SUPPLIERS
Q: As a supplier to Broadridge, how do I access help within ZSN?
A: Once logged in to ZSN, select the help feature in the upper right-hand corner of the screen. From here you can access Zycus instructional videos, or suppliers can utilize Merlin Supplier Help Bot for general inquiries and assistance (i.e. user registration, additional reference documentation, etc). You can also reach out to the Broadridge system administration team for assistance at SupplierPortalSupport@broadridge.com.
Q: Can anyone from a current supplier register and log-in to ZSN, or is it only those individuals who receive the registration link?
A: Only those who have been emailed a registration link can register and log-in to ZSN. Creating additional supplier registrations for the same supplier will create duplicate supplier company records, which will cause confusion.
Q: Can we register additional contacts in ZSN for our company?
A: Once initial registration is complete, your company’s primary contact can add new additional contacts directly from their ZSN account. After Broadridge approves those new contacts, then an email will be sent from Zycus with a registration link to those new users to complete the registration process.
Q: Which contacts within our company should be added on ZSN?
A: All contacts at a supplier who interact with Broadridge should register on ZSN. The goal is to leverage ZSN across your company to keep information up-to-date and securely maintained. This will enable Broadridge to utilize the full suite of tools available in Zycus at all supplier touchpoints.
Q: Who can add new users for my company into ZSN?
A: All registered users in ZSN for your company can review, add, and delete company contacts in Zycus by following the steps below:
Login to Zycus Supplier Network > Click on the Broadridge logo (left side of screen) > Go to Accounts > My Companies > Under Action, click on “Edit”
Q: How do I edit incorrect information in our ZSN account?
A: To edit profile details, follow the below steps:
Click on the Account Initial (top-right side of the portal) > Go to Account Settings > Click on the pencil icon to edit Account Details
Q: I would like to check on the status of an invoice that’s previously been submitted. How can I inquire about the status of that previously-submitted invoice?
A: You may submit an email request for status to APShared.Services@broadridge.com. Please clearly identify your company name that’s on the invoice, as well as the invoice number, date and amount.
Contact Us
For questions about Broadridge’s procurement policies or the Zycus platform, submit your inquiry via our Contact Form.
Important: This form is not intended for unsolicited business proposals. Such inquiries will not receive a response