Our company has an established and mature crisis management program, which ensures the timely and effective response to events that may disrupt operations, impact customers, or affect employee safety. Our policies and procedures serve as a strategic guide to senior leadership in assessing potential impacts, making informed decisions and taking necessary actions to safeguard our people and recover our mission-critical business functions and infrastructure. Our response to crisis situations is led by our Crisis Management Steering Committee, which is comprised of the most senior executives at our Company, including the President, Chief Financial Officer, Chief Legal Officer and Chief Human Resources Officer. In addition, as part of this program, we have teams and processes dedicated to business continuity and technology disaster recovery, among others.

Business Continuity

Broadridge maintains a comprehensive enterprise-wide Business Continuity Program and processes, which are based on a solid disaster avoidance strategy and designed to create a state of readiness that provides an immediate response to unplanned incidents or business interruptions and addresses timely and effective recovery of people, places, processes, and mission-critical business functions. The Business Continuity Governance and Crisis Management team leads the Company’s Business Continuity Program and oversees and implements business continuity strategies, initiatives and processes. 

The Business Continuity Governance and Crisis Management team regularly engages with other functional areas such as the full Broadridge Crisis Management Team, Emergency Response, Risk Management and Safety, Physical and Electronic Security, Facilities, Human Resources, and Technical Disaster Recovery, to synergistically plan and ensure timely and effective recovery of our mission-critical business functions and infrastructure.

See Broadridge Business Continuity Program Summary

Technology Disaster Recovery

 Our Technology Disaster Recovery Global Program, includes comprehensive technology disaster recovery planning and testing processes to address the timely and effective recovery of mission critical infrastructure and applications. This program consists of infrastructure, data center and application recovery plans across all current production environments. The Technology Disaster Recovery team oversees and implements our technology disaster recovery policies, procedures, strategies and technical disaster recovery scheduling and testing for Broadridge globally. This team works closely with the Business Continuity Governance and Crisis Management team to ensure the organization’s mission critical and customer infrastructure, applications and processes are protected and recovered to normal operating levels.

The Technology Disaster Recovery team regularly engages with other functional areas in addition to the Business Continuity Governance and Crisis Management team such as the full Broadridge Crisis Management Team, Emergency Response, Risk Management and Safety, Physical and Electronic Security, Facilities, and Human Resources, to ensure minimal service disruption to our clients in the event of a disaster recovery event.

See Broadridge Technology Disaster Recovery Global Program Summary

Information Security

In addition, the Company maintains an information security program, which is designed to demonstrate our commitment to maintaining the highest levels of information security, provide for the availability of critical data and systems, maintain regulatory compliance, and manage our material risks from cybersecurity threats.

Learn more about our Information Security Program