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Performance Dashboards and Operational Reports

Track and measure your customer communications

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Gain insight into your customer communications with a 24/7/365 view into the omni-channel production process. Performance dashboards and operational reports allow you to view, audit and measure the status and effectiveness of every communication.

Dashboard displays analytics and results in a visual, infographic-like format

A centralized dashboard with robust reporting capabilities enables you to visualize operational insights, omni-channel delivery and financial data using preselected templates that include graphics, plots, tables and charts.

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50+ Standard Reports
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Visual Display of Insights and Trends
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Standard and Ad Hoc Reporting
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Web-based Tool Available 24/7
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Flexible Business Rules
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Self-service Administrative Tools
Performance Dashboards and Operational Reports

Leverage data and insights

Gain immediate insight with robust reporting of key production metrics, including data visualization and ad hoc reporting, and download data for further business intelligence, analysis and trending.

Get Detailed Views of Every Communication

Production Dashboards and Operational Reports

  • Track communications across the lifecycle from data transfer to customer delivery
  • Streamline production, improve customer support and provide metrics across channels 
  • Production workflow and statistics; document inquiries down to the account level

  • Digital communications data, customer actions and engagement activity 
  • Mailing and turnaround statistics; postal costs and reports 
  • Features include favorites, branding, bookmarks, shared documents and more 
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Reimagine Communications

Reimagine essential communications as an opportunity to drive customer engagement, efficiencies and business results.

How We Can Help

A robust platform, delivering 5B+ communications annually

80%+
North American households reached.
5K+
Brands trust Broadridge to deliver their essential communications.
95%
U.S. consumers connect to the channels in the Communications Cloud.

“Companies across various industry verticals, distributing five billion essential customer communications annually, have already signed up to participate in this new Broadridge digital network.”

Doug DeSchutter
Doug DeSchutter Social icon Linkedin
President, Broadridge Customer Communications
Resource

Reimagine Your Essential Customer Communications

The Broadridge Communications CloudSM engages customers with dynamic, omni-channel essential customer communications, enabling brands and consumers to interact in new ways.
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Communications CX: Insights and Implications
Report
CX Insights to Connect With Customers
Communications Insights
Resource
Communications Insights
Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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