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Taking a Minute to Reimagine Communications: 2023 CX and Communications Consumer Insights

Give yourself a minute to get inspired by the latest in communications.

In “Taking a Minute to Reimagine Communications”, Matt Swain shares key communication insights – in less than two minutes! So, give yourself a mini break and discover the latest communication trends, news, innovations and inspiration.

Video Transcript

Did you see that our 5th annual CX and Communications Consumer Insights report has published?

If not, let me give you some context. We connected with over 4,000 consumers, asking about their expectations for how they receive and access information, their preferences for different communication channels and what’s keeping them from going paperless, as well as their concerns about privacy and data security.

Here are a few highlights!
  • 61% of consumers judge how innovative a company is based on the communications it sends
  • 69% are underwhelmed by most companies’ CX, nearly doubling from 35% in 2019
  • 82% of consumers would go paperless if the digital experience was more engaging

I encourage you to check out the full report and learn how you can transform your communications experiences!

2023 CX and Communications Consumer Insights

Connecting with more than 4,000 consumers, we asked about their:

  • Expectations for how they receive and access information
  • Preferences for different communication channels
  • Interest in moving from paper to digital
  • Concerns about privacy and data security

Our 2023 CX and Communications Consumer Insights report reveals what customers really want from their communication experiences and what’s on the line if you don’t deliver.

Follow our LinkedIn Customer Communications page and never miss an opportunity to take a minute for yourself.

If you have a bit more time to dive deeper into Reimagining Communications, check out our podcast.

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+1 800 353 0103North America
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+65 6438 1144APAC