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When it comes to CX and communications, customer expectations are rising, and the stakes are high. Six in ten consumers agree that most companies need to improve the experiences they deliver. Is your experience hitting the mark?
We recently revealed our third annual CX and Communications Trends survey results, including:
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Broadridge is a global technology leader with trusted expertise and transformative technology, helping our clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resilience, elevating business performance, and transforming investor experiences.