Transform Communications into Strategic Engagement Opportunities

With consumers often pressed for time, utility companies are seeking ways to improve their business processes and make customer engagement easier – whether customers are paying a bill, checking on an outage or ordering new services. At the same time, many utilities are focused on improving days sales outstanding (DSO), reducing call center volume and driving customers to lower-cost payment channels. In this guest blog post for Chartwell, a specialized information provider for the utility industry, Matt Swain, Managing Director and Practice Lead for Broadridge Communications Consulting, discusses technology and communication trends, ways to drive digital engagement to reduce costs, and how to improve the customer experience in the utility industry.