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Digital transformation is slowing for 42% of retail banks. At the same time, 60% of consumers indicate that most of the companies they do business with need to improve their digital experience. In keeping up with current and emerging digital innovations, banks have a short window to deliver on customer expectations and adapt to competitive threats. Is it time for banks to rethink their slowing digital transformation?
Find out on Tuesday, June 21 at 1:00pm ET at The Digital Transformation Gap – An Exclusive Webinar for Banks.
Drawing upon Broadridge’s 2022 Digital Transformation and Next-Gen Technology business survey of C-suite executives from 750 firms and 2022 CX and Communications Insights consumer survey of 3,000 North American consumers, our expert panel will dive into crucial topics impacting banks and their future.
This is a webinar you and your banking colleagues don’t want to miss. All attendees will receive copies of our proprietary business and consumer research. We look forward to having you join us!
Michelle Jackson, SVP, Global Managing Director
Client Engagement & Innovation, Broadridge
Martin Seagroatt, Sr. Marketing Director,
Broadridge
Matt Swain, Managing Director and Practice Lead,
Broadridge
Our representatives and specialists are ready with the solutions you need to advance your business.
Want to speak with a sales representative?
| Table Heading | |
|---|---|
| +1 800 353 0103 | North America |
| +442075513000 | EMEA |
| +65 6438 1144 | APAC |
Your sales rep submission has been received. One of our sales representatives will contact you soon.
Want to speak with a sales representative?
| Table Heading | |
|---|---|
| +1 800 353 0103 | North America |
| +442075513000 | EMEA |
| +65 6438 1144 | APAC |
Report
Consumers’ demand for better customer experiences continues to rise. Nearly 70% say they’re underwhelmed by most companies’ CX – a sentiment that’s nearly doubled since 2019. In our fifth annual survey, we connected with 4,000+ consumers, asking about their expectations for how they receive and access information, their preferences for different communication channels and what’s keeping them from going paperless, and their concerns about privacy and data security. To learn how you can transform your communications experiences, check out our report.
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